RUSSELL EGAN, BCom IT
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Russell Egan |
Service Management Specialist
A dynamic IT Manager & Consultant experienced in managing large multidiscipline technical teams and commercial contracts in demanding & pressurised operational environments. Highly motivated and successful with experience in infrastructure operations support and service delivery for a number of prestigious companies ranging through; service providers, banks, insurance, legal, manufacturing, health & government.
Extensive involvement in a number of high profile projects has seen professional exposure through hands on delivery of technical consultancy and support, process development, service delivery, project & program management.
Russell delivers exceptional results and meets objectives with a versatile, conscientious and tenacious approach while focusing on service excellence, quality and respectful customer relationship management.
Specialties:
• ITIL Expert V3
• Project Management – Prince 2
• Program Management – MSP Practitioner
• Service Management & Service Delivery Consultancy
• Service improvement, continuous improvement
• Process Assessment and Re-engineering
• Multi Disciplined Team Building and Leadership
• Customer Relationship Management
• SLA’s / OLA’s and 3rd Party Contracts
• Client Interaction and Focus
• Major Incident & Crisis Management
News
MOSAIC CELEBRATES CHARITY COMMISSION'S LAUNCH OF ONLINE REGISTRATION SOLUTION
The Charity Commission's Welsh Office launches a fully dynamic online registration solution, based on Adobe Technology, built by Mosaic
MOSAIC's JASON MCNEIL AWARDED CHARTERED STATUS
Mosaic's Principal Consultant, Jason McNeil, has been awarded Chartered IT Professional (CITP) status by the British Computer Society (BCS).
MOSAIC ANNOUNCES HEALTH SERVICE ADVISORY PRACTICE
In response to the NHS Connecting for Health (CfH) Programme, Mosaic announces a Health Service Practice to support NHS Trusts in Technology Commissioning and Business Transformation.
MOSAIC ENGAGED TO DELIVERS ONLINE CHARITY REGISTRATION SOLUTION
Mosaic engaged to deliver Online Charity Registration solution, based on Adobe Technology, to the Charity Commission for England and Wales.
MOSAIC PROVIDES PROGRAMME MANAGEMENT CAPABILITIY TO BT GLOBAL SERVICES
Mosaic's Jason McNeil heads-up the delivery of a £200M solution for BT Global Services' programme to deliver NHS Connecting for Health's (CfH) Electronic Radiology Solution to London NHS Trust Hospitals.
MOSAIC LAUNCHES TRANSFORMATIONAL E-PLANNING ADVISORY SERVICE
Escalating priority placed on take-up of e-Planning Services, ongoing pressure to meet BV109 targets, LDF plan making and reporting through AMR; as reflected in the proposed PDG (07/08) allocation criteria; introduction of 1APP; means Planning Authorities need to invest in Business Process Improvement.
MOSAIC PRESENTS PARSOL AT PUBLIC SECTOR FORUMS E-PLANNING CONFERENCE
Mosaic's Jason McNeil speaks at the Public Sector Forums' Efficiency Through e-Planning Conference; delivering a presentation PARSOL's achievements and contribution to DCLG's e-Planning Programme.
MOSAIC WELCOMES ON BOARD SUE RICE
Mosaic welcomes on board Sue Rice, BA(hons), BSc, RTPI, as an Associate Consultant; further enhancing their town and country e-Planning advisory service offering, specialising in Local/Regional/Central e-Planning process change management.
CHEPSTOW OFFICE OPEN FOR BUSINESS
Mosaic further extends access to its business and technology advisory services, to meet growing demand in Wales, through the addition of its latest office in the heart of the Wye Valley, in Chepstow, Monmouthshire.
MOSAIC RECOGNISED FOR CONTRIBUTION TO LOCAL E-GOVERNMENT PROGRAMME
Wandsworth's Martin Howell and Mosaic's Jason McNeil receive award of recognition from Jim Fitzpatrick former Minister for Local e-Government for the Planning and Regulatory Services OnLine (PARSOL) contribution to the Local E-Government Programme.