MOSAIC CELEBRATES CHARITY COMMISSION'S LAUNCH OF ONLINE REGISTRATION SOLUTION

The Charity Commission has, to date, rolled out a range of successful frontline Online Services to deliver open ‘anytime’ access to citizens needing to transact with the Commission and to realise critical operational efficiencies.

Currently a citizen is able to both Register an organisation for charitable status and submit their Annual Returns online through the existing web-based services available through the Commission’s website.

These existing online services have attracted a very respectable take-up, however, the Commission wish to extend this to a wider demographic currently not being met by the existing web-based services.

Mosaic Consulting Associates Ltd, hereafter referred to as MCA, was invited to submit a proposal for the supply of a new version of the existing ‘Application for registration form (CC5)’, based on Adobe’s LiveCycle ES PDF Technology, initially being deployed in the Welsh Language with potential for further deployment in the English Language.

Basing the solution on Adobe’s LiveCycle ES PDF technology provides opportunities to both compliment the existing web-based services and in many cases provide additional capability and availability, i.e. to Welsh Language speaking charitable organisations currently not supported by the existing web-based implementation.

Furthermore, this technology provides an alternative, and arguably superior, user experience to traditional web-based electronic form completion, i.e. removing the need for connection to the Internet throughout, whilst preserving the benefits of electronic form completion.

Notable benefits include:

• Dynamic adaptive navigation through the form, i.e. the applicant only gets to see parts of the form relevant to their application based on previously given answers.

• Dynamic addition of pages to support varying numbers of Trustees – in excess of 250 in for some organisations.

• Dynamic addition of pages to support varying number Objects and Activities for a given organisation.

• Field level validation of strongly typed information, e.g. Date, Postcode, Currency, Telephone Numbers, Email Addresses, etc.

• Form level validation of all mandatory fields, i.e. the form can not be submitted until all mandatory fields have been completed.

• Attach supporting documentation directly into the form, e.g. Governing Document, Marketing Collateral, Promotional Movies, etc. This feature promotes the provision of supporting documentation in electronic form and removes the need to reconcile articles received through the postal system with the original application form.

• Dynamic creation of the Trustee Declaration pages, i.e. each Trustee declared within the body of the main application form will be dynamically listed in the Trustee Declaration Pages for printing and distribution to the Trustees for their ‘ink-wet’ signature.

• Global Unique Identifier is presented on both the main application form and the separate Trustee Declaration Page to assist reconciliation when received through the postal system.

• Integrated context sensitive help provides the applicant with on demand access to full guidance notes during form completion – even if working ‘offline’ without an Internet connection.

• Save the ‘partially completed’ form to the applicant’s PC for completion at a later date.

• Send the ‘partially completed’ form to other organisation members to collaboratively complete the form or check before submission.

• Submit the ‘completed’ form to the Commission either by email, or secure web pages hosted on the Commission website.

• English and Welsh language support.

• Accessibility and support for screen reader technology.

Mosaic’s Jason McNeil (Director and Principal Consultant) regards this assignment as a great privilege and welcomed the opportunity of demonstrating how creating innovative engaging solutions based on Adobe LiveCycle Technology can both improve the user experience and deliver tangible business benefits for the Commission.

NOTES:

The new welsh language version of the electronic Application for registration form CC5 can be accessed from http://www.charity-commission.gov.uk/library/common/wcc5c.pdf

For further information, please contact: Jason McNeil, Mosaic Consulting Associates Ltd. – jason.mcneil@mosaic.co.uk