Services : E-Business Success Model (E-BSM) |
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“a component based methodology for defining the essential ingredients required for an effective E-Business service delivery” |
IntroductionMosaic’s E-Business Success Model (E-BSM) is a component based methodology for defining the essential ingredients required for realisation of an efficient E-Business service delivery, namely: v Business Case Component v Appropriate Technology Component v Process Improvement Component v Stakeholder Engagement Component Plus, the overarching v Benefits Management Component which identifies and monitors Performance Indicators (PIs) to measure the impact of the E-BSM Components and their comprising Stages, see Figure 1 below Whilst the Components and Stages of the E-BSM have been designed to operate together, each is entirely capable of standing-alone for deployment at the relevant juncture of an E-Business transformation project Business Case Component (BCC)All business transformation projects must be built upon the bedrock of a sound business case; defining the reasons for the project, outline costs, potential risks and the benefits expected from the investment decision The objectives of E-BSM BCC can, in most cases, be met by a pre-existing business case, which may be augmented/complemented by |
the E-BSM BCC to accommodate the requirements for subsequent E-BSM Components and comprising Stages Appropriate Technology Component (ATC)Having established a sound Business Case on which to authorise the introduction of ‘appropriate technology’ to meet the needs of its users. The Appropriate Technology Component (ATP) provides a firm foundation on which all other components contribute to the overall E-Business solution Technology is typically introduced into E-Business transformation projects at the customer-facing front-office, perhaps in the form of Internet web applications, e.g. online application submission, etc. often followed by hastily implemented supporting back- office technology, with little regard for how it will be integrated into the existing technology infrastructure and ‘as-is’ business processes |
Mosaic’s approach to introducing ‘appropriate technology’, with early input from the E-BSM Process Improvement Component (PIC), ensures the technology will be compatible with both strategic and end user needs, and is sufficiently flexible to support reengineering of current/future business processes Process Improvement Component (PIC)‘Appropriate technology’ alone may in-fact deliver a range of potential benefits; however, experience has shown that without thorough consideration for the impact on ‘as-is’ business processes, unexpected inefficiencies and other dis-benefits can quickly undermine any positive outcomes, particularly when take-up of electronic services ‘hits critical mass’. The E-BSM, Process Improvement Component (PIC takes an objective view of, end-to-end, cross |
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Figure 1 - E-Business Success Model (EBSM), Process Improvement Component (PIC) |
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